Defining Full Text Search Criteria

The full text search criteria bar contains all the available search parameters to allow you to perform a full text search of recordings.

Use the icon to collapse the search criteria bar out of the way, or expand it again if it is hidden.

Click the icons to bring up a dialog to edit each type of search criteria. The following types of search criteria are available:

Media Type to return all recordings (default) or restrict by media type.
Users to restrict search results by selected users or all users.

You can use the Department, Location and Status filters or the Search box in the User dialog to restrict the user data displayed.

Date to restrict search results by recording start date and time or all dates. The date criteria has the following options:
- Any to show all call records, without any date or time restrictions.
- Last X Days to enter the number of days of data to display, counting back from today. Enter an integer in the range 0 to 10000, with 0 representing today.
- Range to define start and end dates using the calendar provided, then optionally start and end times using the “time dropper” control. Move the teardrop around the circle to increase/decrease the time. Click on the minute value to switch to incrementing by minutes and vice versa by clicking on the hour value.

Full Text Query to enter the search query:

A query to the full text query parser is broken up into terms and operators. There are two types of terms: single terms and phrases. Multiple terms can be combined together with Boolean operators to form more complex queries (as described below).

A single term is a single word
A phrase is a group of words surrounded by double quotes such as "hello dolly"

Wildcard Searches

? matches a single character
matches zero or more sequential characters

Fuzzy Searches

~ to find terms that are similar to a specified term without necessarily being an exact match.

Boolean Operators

AND (or &&) Requires both terms on either side of the Boolean operator to be present for a match.
NOT (or !) Requires that the following term not be present.
OR (or ||) Requires that either term (or both terms) be present for a match.
+ Requires that the following term be present.
- Prohibits the following term

When specifying Boolean operators with keywords such as AND or NOT, the keywords must appear in uppercase.

This is by no means a comprehensive list of supported search syntax. Detailed information is available on the Apache Solr website:

https://lucene.apache.org/solr/guide/7_5/query-syntax-and-parsing.html