Reports

Reports are created in the Reporting section of the Quality Management Client. There are two types of reports that can be chosen from, Call Recording Reports and Agent Evaluation Reports.

To learn more about these parameters, see the Creating Reports topic.

This section of the Help also describes:

1. • Agent Evaluation Reports

   • Call Recording Reports

   • Creating Reports

   • Deleting Reports

   • Loading Reports

   • Editing Reports

   • Saving Reports

   • Exporting Reports

   • Printing Reports

   • Scheduling Reports

   • Viewing Reports

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