To create an Call Recording Report, select the parameters for your report, complete the following steps.
Click Reporting in the Call Recording section.
Click the Total Count of Calls report icon to select the report type.
Select Full, Only Tables, or Only Charts as the Format drop-down list.
Select [New] in the Reports drop-down if not already selected.
Select the appropriate option from the Date Grouping drop-down list.
Select the appropriate option from the Grouping drop-down list.
Select the appropriate option from the Sorting drop-down list.
Type the appropriate numerical value in the Limit field.
Select Inbound, Outbound, or Both from the Call Direction drop-down list.
Select the appropriate option in the Call Date section.
Select Any if there is not a specified date that you would like to search for
Select Last [] days if there is a specified amount of days within which you would like to search.
Select Range if there are specified days within you would like to search within.
In the Users section, the appropriate options for the filters that apply.
Filters are available to narrow the user list by Department, Location, and/or Status.
To create an Agent Evaluation Report, complete the following steps.
The type of report that you would like to create. A new tab displays for that specified report.
Select the appropriate criteria for the report.
Was this topic helpful?
