A Data Collector is usually a remote site installation of the same Quality Management services that run on a main server, except there is no database and there is no Enghouse Interactive Data Service. Data Collectors provide a way of capturing call control and audio for agents outside of the main site network. They also allow capturing disparate PBX traffic on a single Quality Management system.
Call Recording Service - This is the only Quality Management service that needs to be installed on a Data Collector.
Data Service - This is a central service that manages SQL database access and Client connections. It only needs to be installed on main Quality Management Servers (not needed on Data Collectors).
This section of the Help describes:
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