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Home > How To > Installing and Configuring a Data Collector > Prerequisites

Quality Management Help > How To > Installing and Configuring a Data Collector > Prerequisites

Prerequisites

You should have a main site Quality Management server already setup and operational. You also need to have network connectivity (e.g. ISDN, VPN, or equivalent) that allows the main Quality Management server to communicate with the remote site Data Collector over TCP/IP.

Before installing the Quality Management 5.x services you should install the following on all servers (including the one that will host the Enghouse Interactive Data Service and any hosting the Call Recording Service:

Before installing on the server hosting the Call Recording Service you need to ensure that port mirroring has been configured properly on the network switch and that the required network packets are being delivered to the Quality Management Server. You can check this by installing and running Wireshark (http://www.wireshark.org) and confirming the presence of the RTP packets. You should also ensure that any required Computer Telephony Interface (CTI) components have been installed and configured before installing the Call Recording Service. CTI components are PBX-specific: for ShoreTel integrations, ShoreTel TAPI is required. You can confirm that TAPI is working by running Microsoft Dialer (available in all Windows installations) and confirming that the extensions to be recorded show up in the device list. For Mitel integrations, the Mitel MiTAI interface is required. You can confirm that MiTAI is working by running the MiTAI Extension Test Tool. For all other PBX integrations, CTI events are captured using the port-mirror on the network switch.

See Also:

Call Recording Service Requirements

Installing a Data Collector