To inactivate a scorecard, complete the following steps.
Log into the Quality Management Client with a username that has Edit Scorecards permissions.
Click the Scorecards button under the Agent Evaluation section of the menu bar.
Expand a Category tree node to view the Scorecards below it.
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Inactive scorecards will be grayed out, italicized, and have the (inactive) tag behind the scorecard name. |
Selecting an active scorecard changes the Inactivate/Activate button text to Inactivate.
Click the Inactivate button to make the scorecard inactive.
Selecting an inactive scorecard changes the Inactivate/Activate button text to Activate.
Click the Activate button to make the scorecard active.
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