To add a scorecard, complete the following steps.
Log into the Quality Management Client with a username that has Edit Scorecards permissions.
Click Scorecards under the Agent Evaluation section of the menu bar.
Select an existing scorecard or category.
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If no scorecard or category is selected, you will be prompted to select one. |
Click the Add Scorecard button. A new scorecard tab displays allowing the user to fill in the scorecard data.
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