Users

A Quality Management User is anyone who can either log into the application or can have their calls or computers recorded.

 

To record or monitor a call or computer, you need to do the following:

• Add details of the user making or receiving calls. This includes assigning the user to a Security Profile.

• License the user. Give the user a license to use a Quality Management service, such as Call Recording or Screen Recording. You need to license the service before you can give a user a license to use it.

Only users with the Add/Edit Users and Delete Users permission in their Security Profile can add, edit, and delete users. All users can change their own password.

This section of the Help describes:

• Viewing Users
• Adding Users
• Editing Users
• Multiple User Editing
• Deleting Users
• Activating or Inactivating Users
• Managed Users
• Importing/Exporting Users
• Restricting a User’s Recording view based on Flags
• Configuring Agent Hotdesking