Deleting Users

Deleting a user removes the user and all their associated call data from the Quality Management Client. Users with the Delete Users permission in their Security Profile can delete users.

To delete users click the navigation icon and then click the Users link from the administration sub-menu. The Users tab displays containing the list of users table. To delete a user, complete the following steps:

Select a single user on the users table and click the icon.
You are prompted to confirm that you want to delete the user permanently. Click the OK button.

By deleting a user their assigned license can be reused. However, you can also free-up a license by removing it from the user: simply edit the user and de-select the appropriate Call Recording license check box.