Viewing Users

Users with the Add/Edit Users or Delete Users permission in their Security Profile can view the list of users.

To view users click the navigation icon and then click the Users link from the administration sub-menu. The Users tab displays containing the list of users table.

The users table contains the following data columns:

Column

Description

User Type

One of three icons indicating whether the user is an agent, device or standard user.

Agent and Device user types are used when configuring agent hotdesking in Contact Center integrated systems.

First Name

The user's first name.

Last Name

The user's last name.

Department

The department of the user

Location

The location of the user

Extension

The user's extension number.

Agent ID *

The external identifier when the user (Agent) is linked to a contact center agent.

Licenses

One or more icons indicating which licenses the user is consuming:

	Call Recording
	Concurrent Call Recording
	On-Demand Call Recording
	Screen Recording
	Concurrent Screen Recording
	Voice Analytics Realtime
	Voice Analytics Batch
	Transcription
	Desktop Utility
	Agent Evaluation

Windows Login

The user’s windows account name which can be used for authentication if Windows Authentication is turned on.

Email Address

The user’s email address which can be used to receive alert notifications

Recording Server

The recording server name for users with recording capability

Security Profile

The user’s security profile name

* This column is only shown in Contact Center integrated systems.

You can hide or display columns by clicking the Table Options link and selecting the columns to display.

User Grouping and Filtering

The users table can be shown as grouped by Department or Location or with no grouping. Each group heading displays the number of users in each group. Use the right-hand arrows on each group header to expand or contract the group section.

You can hide or display columns by clicking the Table Options link and selecting the columns to display.

The users table can be filtered by Department or Location. Select a Department or Location from the filter lists and the users table automatically updates to only include the users associated with the currently selected filter.

The users table can also be filtered by user Status (Active or Inactive). Click the table options link and check or uncheck the Active Users Only filter. The users table automatically updates according to the selected filter.

Users that are set to Inactive will be marked with a grey left-hand border in the users table e.g.