Activating/Inactivating Users

You may have Users who you do not want to appear in reports; for example people who do not work for your company or who do not have licenses assigned to them. If you delete such users you will delete any calls recorded for that user. Quality Management enables you to make users Inactive, which excludes them from reports while retaining their call records. When you create a user they are made active by default.

Users with the Add/Edit Users permission in their Security Profile can activate or inactivate users.

To activate or inactivate users click the navigation icon and then click the Users link from the administration sub-menu. The Users tab displays containing the list of users table. To activate or inactivate a user, complete the following steps:

Select a single user on the users table and click the icon.
A new tab will open with the user’s name in the tab title.
Set the Account State field to either Active or Inactive accordingly.

Click the Save button on the action bar located at the top right of the edit user tab. The tab will refresh and the changes will be saved