To replay a Recording Chain Segment, complete the following steps.
View recorded calls and select one to play.
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Chain segment recordings are flagged with a chain icon. |
In the Actions bar, click the Play button. A playback tab displays for the recording and a new Recording Chain Segment List section displays at the top of the page.
This Recording Chain Segment List section lists the extension, the first name, and the last name of the user connected to the call during the recording along with the start time and the length of the recording segment; the recordings are listed in chronological order. In the recording chain segment list grid, the row containing the selected recording (the recording controlled by the Audio Playback section) shows in bold text.
In the header of the Recording Chain Segment List section, there are four Actions buttons: Play Previous, Play Next, Play Selected, and Export Chain. The Play Previous button is enabled as long as the current (bolded) recording is not the first recording in the list. The Play Selected button is enabled when any row in the list grid is selected.
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If you select another recording from the list for playback it will result in a new playback tab being opened for the recording; if a playback tab is already open for the recording, that tab becomes active. |
The Export Chain button concatenates the list of chain segment recordings into a single wave file and saves it to a path specified by the user.
For more information on call chains, refer to the About Call Chains topic.
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