Logs are a debug tool used by Enghouse Interactive engineers to solve reported problems. There is usually no need to retain logs for extended periods of time. These logs can accumulate to a point of taking up gigabytes of hard drive space. This article will walk you through how to delete old log files and how to set up Quality Management to automatically delete these logs.
The system should run CallRex 4.0.x or later.
The following instructions apply to main servers and Data Collectors.
To manage Log files, complete the following steps.
You need to log into the server as an administrator.
Open Windows Explorer and go to the following location depending on your Operating System:
Delete all log files older than 30 days.
Navigate to the Quality Management Suite folder.
Double-click on CrConfig.exe or if file extensions are hidden, CRConfig. A panel displays.
At the bottom of the panel, you will see Keep Logs for __ days. Enter the number of days you would like to retain log files for. It is not recommended that you go below ten days.
Be careful not to make any other changes as this can affect your Quality Management operation.
Click OK at the bottom of the panel and OK again at the prompt. The automatic log deletion setup is now complete.
You will need to stop and start the Quality Management Services for the new settings to take effect. The task automatically runs at midnight each night.
KBA 1000 - Backup and Restore a Quality Management Database
KBA 1001 - Quality Management Services Restart Steps
KBA 1003 - Managing an IP Address Change on an Existing Quality Management Primary Server
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