KBA 1001 - Quality Management Services Restart Steps

There are two Windows Services needed for the proper operation of Quality Management. These services start up automatically when the server is booted up.

List of services

Call Recording Service - Handles the actual recording of calls.
Data Service - Required on the Server. Communicates with SQL Server and the Call Recording service. This service is not present on a Data Collector.

Procedure

Click the Windows Start. From the menu, select Run and in the field type in Services.msc.
If Run is not present, type Services.msc in the Search box and click OK. The Services window displays with a listing of all the services available in your server.
Scroll down the list until you see the Quality Management Services. Look under the Status column and you should see Started next to each service.
To stop the Quality Management Services, start with the Recording Service. This is usually the first one in the list. Right-click on the service name. A menu displays.
Select Stop. Note that the Status column changes and is now empty adjacent to the service that you stopped. Proceed to the Data Service and stop it in the same way.
When all services are stopped, you may now restart the services. Begin with the Data Service. It should be started first. Right-click on the name and select Start. Wait until you see Started in the Status column before proceeding. Continue to restart the Call Recording service.
When all the Services are started, login to the Quality Management Client and check for the proper operation.
If Services do not stop or start properly, you will need to reboot the server.

Notes:

You may need to be logged into the Server as administrator to Start and Stop Services
If you get an error message saying that the Service did not stop. Try again. If you get the error message again, reboot the Server.
If when starting the services, you see Starting instead of Started, it means that the service is failing to start. You will need to reboot the Server.