Deleting a user removes the user and all their associated call data from the Quality Management Client.
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By deleting a user their assigned license can be reused. However, you can also free-up a license by removing it from the user: simply edit the user and de-select the appropriate Enghouse Interactive Call Recording license check box. |
To delete a user, complete the following steps.
In the navigation pane,
click Administration > Users.
The Users list
displays.
Tip: You can use the Department
and Location filters to restrict the user data displayed. You can
also filter the display to contain only those Users who are active:
select the Active Users Only
check box to view only active Users.
Select the user from the Users list.
Click the Delete button. A confirmation request displays.
Click Yes to delete the user and all their call data.
Assigning Users to Call Recording Profiles
Importing/Exporting User Details
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