You may have Users who you do not want to appear in reports; for example people who do not work for your company or who do not have licenses assigned to them. If you delete such Users you will delete any calls recorded for that User. Quality Management enables you to make Users inactive, which excludes them from reports while retaining their call records. When you create a User they are made active by default.
To activate a user, complete the following steps.
In the navigation pane, click Administration > Users. The Users list displays.
Tip: You can use the Department and Location filters to restrict the user data displayed. By default, the list contains only those users who are active: de-select the Active Users Only checkbox to view all users.
Select the user from the Users list (see note below about listing inactive Users).
Click the Edit button. The <First Name>,<Last Name> page displays.
Set the Account State drop-down to Active.
Click the Save button.
To inactivate a user, complete the following steps.
In the navigation pane, click Administration > Users. The Users list displays.
Tip: You can use the Department and Location filters to restrict the user data displayed. You can also filter the display to contain only those users who are active: select the Active Users Only checkbox to view only active users.
Select the user from the Users list.
Click the Edit button. The <First Name>,<Last Name> page displays.
Set the Account State drop-down to Inactive.
Click the Save button.
Assigning Users to Call Recording Profiles
Importing/Exporting User Details
Was this topic helpful?
