Editing Media Processing Services

Users with the Change System Settings permission in their Security Profile can edit the services.

To edit the services click the navigation icon and then click the Services link from the administration sub-menu. The Services tab displays containing the list of services. To edit a media processing service, complete the following steps.

  1. Click the button on the media processing service you wish to edit.
  2. Edit the Service Details section as required.
    1. Address override - this IP address is used when the Host address is not directly reachable. Leave this blank if you do not need an override address.
    2. Pool Name (optional) – enter the name of an MPS pool for this MPS to join or create. After creating an MPS pool, the pool can then be assigned to Call Recording Services, at which time the Call Recording Service will distribute recordings to be converted across all members of the pool.
  3. Edit the Notifications section as required, to send Media Processing Service Notifications:
    1. You can choose to send notifications to the Windows event log, to an email address list, or both. Click the Windows Event Log Alerts check box, Use Emails Alerts, or both.
    2. Select the Alert Language in which notification alerts should be sent.
    3. When you select the Use Email Alerts check box, you will be asked information about the email server. Refer to the Email Settings Guide for more details on what to enter depending on the email service authentication type.
  4. Edit the Storage Policy section as required:
    1. Local Storage Location – must be a valid path to the local storage location on the media processing server. If installing the media processing service on a server that also has a call recording service, it is recommended that the media processing service share a local storage location with the call recording service to save on disk IO needs.
    2. Notify when drive is [] % full - when the local storage drive is this percentage full, send an email notification to the designated address.
  5. Edit the Transcription Engine Settings as required:

    Note: If the MPS is a member of a pool, NTE configuration changes (except the NTE Callback URL MPS Host value) made on one member of the MPS pool will be propagated to all members of the pool.

    1. Enable Transcription – check this box to enable and configure NTE.
    2. Transcription Engine Type – select the type of transcription service to use from the drop-down list. One of three types of transcription service may be selected:
      1. Nuance Transcription
      2. Amazon Transcribe
      3. Microsoft Azure Speech-to-Text
      4. Enghouse Transcription
    3. Transcription Server List – The list transcription servers is dependent on the selected Transcription Engine Type. The add/edit dialog and the data to be populated varies for each type of Transcription Engine:
      1. Nuance Transcription Engine (NTE) Server parameters:
        1. NTE Host Address – enter the IP Address or hostname of the NTE Server.
        2. NTE Host Port – enter the port number to communicate with the NTE Server.
        3. NTE Callback URL – enter the callback URL that NTE will use to send results back to QMS. This is typically in the form of http(s)://<MPS Host>:4459/
        4. FLA Host Address – enter the IP Address or hostname of the Nuance FlexNet License Administrator server.
        5. FLA Host Port – enter the port number to communicate to the FLA server.
      2. Amazon Transcribe Server parameters:
        1. Access Key ID – enter the access key for the Amazon account to be used for transcribing.
        2. Secret Key – enter the secret key for the Amazon account to be used for transcribing.
        3. Server Regions – select the region where the Amazon account resides from the drop-down.
        4. Amazon S3 Location – enter the Amazon S3 storage location that will be used for uploading source audio files and holding transcription results files.
        5. Test Connection – click the button to test the settings entered in the above fields.
      3. Azure Speech-to-Text Server Settings:
        1. Service Resource Location – enter the location of the Azure Speech Service.
        2. Speech Service Name – enter the name of the Azure Speech Service.
        3. Speech Service Key – enter the service key for the Azure Speech Service.
        4. Storage Connection String – enter the connection string used to connect to the Azure Storage Account. This can be found in Access Keys tab for the storage account on Azure web client.
        5. Blob Storage Container – enter the name of the Azure Blob container that will be used for uploading source audio files and holding transcription results files.
        6. Test Connection – click the button to test the settings entered in the above fields.
      4. Enghouse Transcription Server Settings:
        1. Enghouse Transcription Server URL – enter the URL of the Enghouse Transcription Server.
        2. Enghouse Transcription Server API Key – enter the API key for the Enghouse Transcription Server.
    4. Should MPS Store Transcription Attempt Data – check the box to enable saving of transcription attempt data to the database.
    5. Max Number of Active Transcription Requests – Enter the maximum number of requests that can be active on the transcription service at one time. If the maximum is reached, QMS will place new requests in a queue for processing after the number of active requests is below the maximum.
  6. Edit the Translation Engine Settings as required:
    1. Enable Translation – check this box to enable and configure Translation settings.
    2. Translation Engine Type – select the type of translation service to use from the drop-down list. Currently, only one type of translation service may be selected:
      1. Amazon Translate
    3. Translation Server List – The list translation servers is dependent on the selected Transcription Engine Type. The add/edit dialog and the data to be populated for the selected Transcription Engine:
      1. Amazon Translate Server parameters:
        1. Access Key ID – enter the access key for the Amazon account to be used for transcribing.
        2. Secret Key – enter the secret key for the Amazon account to be used for translating.
        3. Server Regions – select the region where the Amazon account resides from the drop-down.
        4. Amazon S3 Location – enter the Amazon S3 storage location that will be used for uploading source audio files and holding translation results files.
        5. Test Connection – click the button to test the settings entered in the above fields.
  7. Click the Save button to save the settings for the service.

See also:

Viewing Services

Editing Call Recording Services

Editing Data Services

Deleting Services

Call Recording Transcription Settings