Adding Application Security Profiles

Users with the Change System Settings permission in their Security Profile can add an application security profile.

To add an application security profile click the navigation icon and then click the link from the administration sub-menu. The API tab displays containing application security profiles and applications. To add a new application security profile, complete the following steps:

Click the button located at the top of the Application Security Profile table.
A new tab will open with New Security Profile as the tab title.
Enter a valid Profile Name.
In each of the Administrative Permissions, Call Recording Permissions, Screen Recording Permissions, Agent Evaluation Permissions sections check or uncheck the permissions as required.

Click the Save button on the action bar located at the top right of the security profiles tab. The tab will refresh and the security profile name will now display as the tab title.

Limited Administration of Users

There is additional granularity available for the Add/Edit Users option. You can now restrict which other profiles are allowed to be edited by this profile, or allow all profiles to be edited (the default).