Viewing and Monitoring Computer Activity in Real-time

You can use Enghouse Interactive Computer Recording to:

• Monitor User computer activity (view it in real-time)

• Automatically make video recordings of a User's computer desktop while they are engaged in phone calls. You can then retrieve and replay these recordings.

If you want to monitor or record a User's screen while they are involved in phone calls, you should first assign them to a Screen Recording Profile.

To monitor a User's computer in real-time, complete the following steps.

1. In the navigation bar, click Computer Recording > Real-time Activity. The Real-time View page displays, lists the Users who have a Computer Recording License, and summarizes the following information about each:
   
   

   Column	Description
   First Name	The User's first name.
   Last Name	The User's last name.
   Extension	The User's extension number.
   Agent ID	The User's telephone agent ID.
   Windows User Name	The User's windows username.
   Computer Name	The name of the User's computer.
   Login Time	The time that the User last logged in.

   
   

   Users who are not logged in are shown dimmed.

   
   You can hide or display columns by right-clicking the list and, in the menu, selecting/deselecting the corresponding check boxes

   The list is a snapshot summary of the User's computer activity and does not update in real-time. To view more up-to-date activity, click the Refresh button.

2. If required, apply filters to reduce the list.

3. Select a logged in User.

4. In the Actions bar, click the Monitor button. The Computer Monitoring window displays. This window contains a live view of the User computer you selected. Only computer's primary screen is shown if it has multiple monitors. You can use the standard window controls to minimize, maximize or close this window.

Ending Monitoring

To end monitoring, complete the following step.

• To stop monitoring a computer, close its Computer Monitoring window.

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