Quality Management records and monitors telephone calls by sniffing packets traversing across the data network. Packet sniffing is achieved by enabling port mirroring on the data switch. Port mirroring is supported by most data switches and when enabled will send a copy of every packet destined for one port to another port. The managed switch should support many to one port mirroring, mirroring both ingress (receive) and egress (transmit) and IP connectivity to the destination port.
The Switched Port Analyzer (SPAN) feature, which is sometimes called port mirroring or port monitoring, selects network traffic for analysis by a sniffer port. The sniffer NIC is routed to a port that is configured to receive a copy of every packet that arrives from a designated ports. The port that is mirroring the traffic is called a SPAN port.
Remote SPAN (RSPAN) - Some source ports are not located on the same switch as the destination port. RSPAN is an advanced feature that requires a special VLAN to carry the traffic that is monitored by SPAN between switches. RSPAN is not support on all switches. Check the respective release notes or configuration guide to see if you can use RSPAN on the switch that you deploy.
VLAN-based SPAN (VSPAN) - On a particular switch, the user can choose to monitor all the ports that belong to a particular VLAN in a single command.
To configure call recording on the Quality Management Server, complete the following steps.
Once the software is installed, log in as the administrator in using the Quality Management Client. The default username is admin and password is admin. On the older versions of Quality Management the username is jmontana and the password is test.
Under the Services tab, highlight the Call Recording Service and click the Edit button.
From the PBX type drop-down, select Cisco as your PBX.
Enter the IP address of the Call Manager in the PBX IP Address field.
Click the Save button from the Actions to update the changes. You will need to restart Quality Management Services for this change to take effect.
Click the Add button in the Users tab to add/configure each user (extensions 201, 202, and 203, for example).
All required fields are marked in red. You will need to fill out all required fields. Click the Call Recording to enable recording for the user. You can also specify the IP address of the Cisco IP Phone or Cisco softphone (Cisco IP Communicator). DHCP is supported; therefore, if the phones use DHCP, the IP addresses do not necessarily need to be manually input when setting up users. However, the IP address change is triggered by a phone reset - if this is not possible during working hours you may wish to configure the initial phone IP Address. Click the Save button to update the configuration.
In the Users section, select a user and click the Edit button.
Select the Call Recording check box.
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Repeat steps 7 and 8 to apply the license to multiple users. |
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