Installing the TelRexNetService

The TelRexNetService communicates with OCS 2007 R2 and CallControl service. It is installed on the OCS Front End Server. The TelrexNetService installer prompts for the credentials service will run as.

The user that the service runs as should be a member of the following Active Directory groups:

Additionally, the supplied user should be a member of the RTC Server Applications group isn't an Active Directory group, it is a group local to the Front End Server.

For more information on active directory management, visit: http://technet2.microsoft.com/windowsserver/en/technologies/featured/ad/default.mspx.

The target folder for the installation of the TelRexNetService should be a virtual directory. For more information on creating a virtual directory, refer below to create virtual directory TelrexNetService.

The TelrexNetService is installed only on the Front End Server running OCS 2007 R2.

To install TelRexNetService, complete the following steps.

  1. Double-click the TekrexNetServiceSetup.msi file. The TelrexNetService Setup wizard welcome screen displays.

  2. Click Next to start the installation wizard. The Select Installation Folder screen displays.

  3. Enter the path of the destination folder in the Folder field.

  4. Click Browse to select a different folder.

  5. Click Disk Cost... to check the required disk space and available free disk space on each volume.

  6. Select Everyone to install the service for everyone using the computer, or Just Me to install the service only for the current user.

  7. Click Next. The Confirm Installation screen displays.

  8. Click Next to start the installation.

  9. During the installation, the Set Service Login dialog box displays. This login will serve as administrator for the TelRexNetService.

    1. Enter the username in the Username field. The user name should be <domain>\<username>. The user should be a member of the following three groups:

      • RTC Server Applications (Local to Front End Server

      • RTCHSUniversakServices (Active Directory group)

      • RTCHUniversalServerAdmins (Active Directory group)

    2. Enter the password in the Password field.

    3. Confirm the password in the Confirm Password field.

    4. Click OK to continue with installation.

  10. After the installation is complete, the Installation Complete screen displays. Click Close to complete the wizard.

After installing the TelRexNetService, you need to update the TelRexNetService.exe.config file available in the installation folder. Open the TelRexNetService.exe.config with any text editor and update the Service.LocalDomain to reflect the local OCS domain. If OCS users are addressed as user@ocs.telrex.com the value of the LocalDomain setting would be ocs.telrex.com. After changing the value the TelRexNetService needs to be restarted to pickup that change.

<add key="Service.LocalDomain" value="ocs.telrex.com" />

To create a virtual directory TelRexNetService, complete the following steps.

  1. Open the Control Panel, click Start > Setting > Control Panel.

  2. Go to Administrative Tools and open Internet Information Services.

  3. Right-click the Default Web Site in the left pan and select New > Virtual Directory... The Virtual Directory Creation Wizard welcome screen displays.

  4. Click Next. The Virtual Directory Alias screen displays.

  5. Enter TelRexNetService in the Alias field.

  6. Click Next. The Web Site Content Directory screen displays.

  7. Enter the path or browse to the location of TelRexNetService directory in the Directory field.

  8. Click Next. The Access Permissions screen displays.

  9. Select the check boxes to assign the required access permissions.

  10. Click Next. The success message displays when the virtual directory creation is successfully completed.

  11. Click Finish. The TelRexNetService virtual directory is created and listed under the Default Web Site.After creating the TelRexNetService virtual directory, the TelRexNetService should be manually started or restarted.

  12. To manually start TelRexNetService, go to Start > Run and type SERVICES.MSC in the Open field and click OK. The Services window displays.

  13. Right-click the TelRexNetService and select Start. The TelRexNetService status changes to Started.

After creating TelRexNetService virtual directory, the TelRexNetService should be manually started or restarted.

See Also:

Installing the RTP Data Collector Service

Configuring Quality Management with OCS 2007 R2

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