Reports

Reports allow you to visualize and analyze your call activity in many different ways to provide business insights.

Reports are created in the Reporting section of the CallRex Client.

To create a report, select the parameters for your report:

• Format

• Date Grouping

• Grouping

• Sorting

• Limit

• Call Direction

• Only Fagged

• Call Date

• Users - Filters are available to narrow the user list by Department, Location, or Status.

To learn more about these parameters, see the Creating Reports topic.

This section of the Help also describes:

• Creating Reports

• Deleting Reports

• Loading Reports

• Editing Reports

• Saving Reports

• Exporting a Report

• Printing a Report

• Scheduled Report E-mails

• Viewing a Dashboard

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