To view calls in real-time:
In the navigation bar,
click Call Recording > Real-time
Activity. The Real-time View page is displayed which summarizes the
following information about each:
Column |
Description |
First Name |
The User's First Name. |
Last Name |
The User's Last Name. |
Extension |
The User's extension number. |
Agent ID |
The telephone agent ID. |
Caller ID Number |
The caller ID number, used to trigger call recording. |
Caller ID Name |
The caller ID name, used to trigger call recording. |
Outgoing Number |
The number dialed by the User. |
Status |
The User status. |
Call Duration |
The duration of the call. |
Recording Group |
The recording profile to which the User is assigned. |
Call ID |
A unique identifier assigned to the call by the PBX. |
|
You can hide or display columns by right-clicking the list and, in the menu, selecting/deselecting the corresponding check-boxes. |
If required, apply filters to reduce the list.
You can now select to record or monitor, or to flag or add notes to them.
The Real-time Activity Status column reveals what the User is currently doing:
User Status |
Indicator |
Description |
Idle |
White |
The User is not using the phone. |
Monitoring |
Blue |
The User is being monitored. |
On Phone |
Purple |
The User is using the phone. |
Privacy Enabled |
Black |
The User cannot see whether they are being recorded or monitored. |
Recording |
Red |
The call is being recorded (either in real-time or automatically) |
Recording & Monitoring |
Green |
The User is being recorded (either in real-time or automatically) and monitored. |
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