The system being upgraded must be running CallRex 4.0.x or later. The server must also have at least 100 MB free drive space available. The following instructions only apply to main server upgrades. The utility does not apply to data collector upgrades.
Contact Telrex support to access the upgrade tool.
Telrex will e-mail you a link to the Upgrade software.
Log into the CallRex server as the administrator.
Click on the link and save the Upgrade.zip to your desktop.
Unzip the folder and place in a temporary directory - the desktop is a good choice.
Close any CallRex clients that are running.
Run the file CallRexUpgrader.exe.
During the upgrade process, a backup of your database and related binary files will be created.
Select the I agree to the terms and conditions... when prompted.
Select Continue.
When the update tool runs, you will see a status screen which will indicate the update progress.
Just prior to the finish, you will be prompted to update the CallRex Client. Click OK.
Scroll down to the bottom of the status screen to see if it says "upgrade successful."
If the update fails, you will be returned to your previous version; see the Troubleshooting section below to diagnose any upgrade failures.
Login to the CallRex Client and verify that everything is working properly.
If the update tool fails to upgrade your system, copy and e-mail the status screen to support@telrex.com.
To verify if all services are running, click Start > Run and execute services.msc.
Verify that all CallRex services are started.
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