Users with the appropriate Security Profile can replay recorded calls. If your profile contains the Change System Settings permission you can also display the audit events for that recording on the playback page.
To replay a recorded call:
View recorded calls and select the one to play.
In the list action bar, click Play. A page for replaying the call is displayed. The call is replayed as you access the page. The page tab contains the User's name and a unique call identifier. The page contains a spectrogram of the call and controls for replaying the spectrogram. The text to the right of the controls displays the time offset within the recording while replaying it, and the name of the recording file. The page also contains any Flags, Description, and Notes that have been applied to the call; you can edit these as required. If you have the appropriate permission, the foot of the page displays the Audit Log records for the call. You can export the record to a CSV file by clicking Export Search Results in the action bar.
To pause or resume playing the call, use the controls below the spectrogram. If you stop the replay, starting it again plays the call from the beginning.
You can apply a flag to the call, add a description of the call or some notes. To save any changes to the flags, description, or notes, click Save in the action bar below the spectrogram.
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