Editing Media Processing Services

Users with the Change System Settings permission in their Security Profile can edit the services.

To edit the services click the navigation icon and then click the Services link from the administration sub-menu. The Services tab displays containing the list of services. To edit a media processing service, complete the following steps.

  1. Click the button on the media processing service you wish to edit.
  2. Edit the Service Details section as required.
    1. Address override - this IP address is used when the Host address is not directly reachable. Leave this blank if you do not need an override address.
    2. Pool Name (optional) – enter the name of an MPS pool for this MPS to join or create. After creating an MPS pool, the pool can then be assigned to Call Recording Services, at which time the Call Recording Service will distribute recordings to be converted across all members of the pool.
  3. Edit the Notifications section as required, to send Media Processing Service Notifications:
    1. You can choose to send notifications to the Windows event log, to an email address list, or both. Click the Windows Event Log Alerts check box, Use Emails Alerts, or both.
    2. Select the Alert Language in which notification alerts should be sent.
    3. When you select the Use Email Alerts check box, you will be asked information about the email server. Refer to the Email Settings Guide for more details on what to enter depending on the email service authentication type.
  4. Edit the Storage Policy section as required:
    1. Local Storage Location – must be a valid path to the local storage location on the media processing server. If installing the media processing service on a server that also has a call recording service, it is recommended that the media processing service share a local storage location with the call recording service to save on disk IO needs.
    2. Notify when drive is [] % full - when the local storage drive is this percentage full, send an email notification to the designated address.

Click the Save button to save the settings for the service.

See also:

Call Recording Transcription Settings

Call Recording EnghouseAI Settings

Text Recording EnghouseAI Settings