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Quality Management Help > How To > Commands for Enghouse Interactive Workforce Management

Commands forEnghouse Interactive Workforce Management

This topic includes a concise list of steps that serve as guideposts for moving through the Enghouse Interactive Workforce Management user interface to accomplish specific goals.

To select the Generate Forecast feature, complete the following steps.

  1. Select the Work Group module.

  2. Select Forecasting in the left blue panel.

  3. Select Generate Forecast in the tree control to the immediate right of the blue panel.

Legend

The above example will be documented as follows in the command list below:

Feature

Commands

Generate Forecast

Work Group > Forecasting > Generate Forecast

Command list for common features

Feature

Commands

Create or configure sites

Setup > Workgroup Setup > Site Maintenance

Create or configure workgroups including service objectives

Setup > Workgroup Setup > Workgroup Maintenance

Activate workgroup

Activate Group > Activate Work Group > Activate Workgroup

Create or configure ACD Skill group

Setup > Workgroup setup > ACD Maintenance

Create or configure a tour file

Work Group > Scheduling > Setup Input Files > Tour File Maintenance

Create or configure a Skill team

Work Group > Configure > Workgroup Configuration ... Teams button

Input or configure employees

Work Group > Staffing > Employee Database

Configure employee template

Work Group > Staffing > Setup > Employee Template

Generate Forecast

Work Group > Forecasting > Generate Forecast

Generate Schedule

Work Group > Scheduling > Generate Schedule

Create a Roster

Work Group > Staffing > Build Roster

Alter Roster

Work Group > Staffing > Change Roster