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Quality Management Help > How To > Commands for Enghouse Interactive Workforce Management
This topic includes a concise list of steps that serve as guideposts for moving through the Enghouse Interactive Workforce Management user interface to accomplish specific goals.
To select the Generate Forecast feature, complete the following steps.
Select the Work Group module.
Select Forecasting in the left blue panel.
Select Generate Forecast in the tree control to the immediate right of the blue panel.
The above example will be documented as follows in the command list below:
Feature |
Commands |
Generate Forecast |
Work Group > Forecasting > Generate Forecast |
Feature |
Commands |
Create or configure sites |
Setup > Workgroup Setup > Site Maintenance |
Create or configure workgroups including service objectives |
Setup > Workgroup Setup > Workgroup Maintenance |
Activate workgroup |
Activate Group > Activate Work Group > Activate Workgroup |
Create or configure ACD Skill group |
Setup > Workgroup setup > ACD Maintenance |
Create or configure a tour file |
Work Group > Scheduling > Setup Input Files > Tour File Maintenance |
Create or configure a Skill team |
Work Group > Configure > Workgroup Configuration ... Teams button |
Input or configure employees |
Work Group > Staffing > Employee Database |
Configure employee template |
Work Group > Staffing > Setup > Employee Template |
Generate Forecast |
Work Group > Forecasting > Generate Forecast |
Generate Schedule |
Work Group > Scheduling > Generate Schedule |
Create a Roster |
Work Group > Staffing > Build Roster |
Alter Roster |
Work Group > Staffing > Change Roster |
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