Introduction

The installation of Quality Management with OCS 2007 R2 is different from a typical Quality Management deployment with other PBX types. In a typical deployment of Quality Management, all other services including CallControl service resides at the user level and communicate with a single status service - the only service communicating with the database. The architecture of Quality Management is modified for integration of Quality Management with OCS 2007 R2.

What's different?

The difference in the architecture of the Quality Management implementation with OCS 2007 R2 is the role of the CallControl service. Similar to status service, the Quality Management implementation with OCS 2007 server uses only one CallControl service to communicate with the new plug-in components installed additionally:

• RTPDataCollectorServiceInstaller.ms - installs RTP Data Collector Service at the recorded endpoints

• TelRexNetServiceSetup.msi - installs TelRexNetService and TelRexNetService.am on the OCS Front End Server

If there are multiple CallControl services installed on the network, only one CallControl service should be functional.

Prerequisites

For Quality Management deployment with OCS 2007 R2, the following prerequisites should be fulfilled:

• The computer running OCS 2007 R2 server should have .Net version 2.0 installed.

• Each end-user computer should have Office Communicator R2 installed that communicates with OCS 2007 R2.

Supported operating systems

Supported endpoints

Call Recording supports recording endpoints that feature the following:

• Microsoft Office Communicator 2007 Softphone

• Microsoft Office Communicator 2007 R2 Softphone

• Microsoft Office Communicator 2007 Phone Edition

• Microsoft Office Communicator 2007 R2 Phone Edition

The following hardware has been tested as supported on CallRex 3.9.3 -

• LG Nortel IP 8540

Limitations

• The following audio codecs are supported for call recording and monitoring:

• SIREN

• PCMU

• PCMA

• G729

See Also:

Configuring Quality Management for OCS 2007 R2

Deployment Options for RTP Data Collector

Understanding the Integration

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