Listing Screen Recordings

You can list the screen recordings that have been made, and then replay selected recordings.

To list Screen Recordings, complete the following steps.

In the navigation bar, click Call Recording > Search Recordings. The Search Computer Recordings page displays, listing all Users.

You can use the Department and Location filters to restrict the User data displayed. You can also filter the display to contain only those Users who are active: select the Active Users Only check box to view only active Users

Select one or more Users.
In the Criteria section, select a Date - one of the following call start dates and times:
- Any - select this to show all call records, without any date or time restrictions.
- Last [ ] days - select this and enter the number of days of data to display, counting back from today. Enter an integer in the range 0 to 10000, with 0 representing today.
- Range - select this to define a date/time range. Then define From and To dates and times.
In the Actions bar, click Search. A list of screen recordings for that User from those dates displays. Sometimes recordings are dimmed and the file name is shown as Not Yet Available. This indicates that the recording or its associated audio has not yet been transferred to the Computer Recording Service.

With recordings listed, you can now replay recordings, delete recordings, or export recordings to files.