In addition to call recording, Telrex provides call center optimization solutions designed specifically for small and medium-sized businesses, such as:
CallRex Call RecordingTM: call recording and monitoring, computer recording.
CallRex Agent EvaluationTM: call scoring and agent coaching for call centers.
CallRex Workforce ManagementTM: forecasting, scheduling, and adherence monitoring.
CallRex APITM: custom integration software for CallRex Call Recording.
CallRex Quality Management SuiteTM: contact center optimization software.
Founded in 2000 to address the rapidly growing need for VoIP recording and monitoring, Telrex pioneered the VoIP call recording market with the release of CallRex software. CallRex was the first packet-based VoIP technology to record and monitor telephone calls on IP or IP-enabled telephone systems.
Learn more at http://www.telrex.com or call +1.425.827.6156.
Corporate Headquarters
2095 W. Pinnacle Peak Road, Suite 110
Phoenix, AZ 85207
Remote Office
8525 120th Ave NE, Suite 203
Kirkland, WA 98033
+1.425.827.6156
+1.425.803.3323 (fax)
www.telrex.com
support@telrex.com
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