Security Profiles

Agent

Privileged User

Administrator

Limited Admin

Manager

Administer Recording Profiles

X

X

Add, edit, delete Call Recording Profiles.

Add/Edit Users

X

X

Add and edit Users.

Delete Users

X

Delete Users.

Change System Settings

X

Administer Security Profiles, licenses, services, and general settings. View the contents of the Audit Log.

View Live Phone State

X

X

X

X

X

View live call state of any Managed User.

Initiate User Recording

X

X

X

X

X

Make real-time recordings of any Managed User.

Pause User Recording

X

X

X

X

X

Replay recordings of any Managed User.

Playback Recording

X

X

X

X

Replay recordings of any Managed User.

Delete Recording

X

X

X

Delete recordings of Managed User.

Export Recording

X

X

X

Save a copy of a call recording from any Managed User.

Live Monitor

X

X

X

Listen to calls of any Managed Users, as they happen.

Manage Flags

X

X

X

X

X

Manage call flags used by your Managed Users.

View Computer Recordings

X

X

X

X

X

View and record the computer screen of any Managed User.

Create Scorecard

X

X

X

Create criteria for scoring recordings.

Create Evaluations

X

X

X

Create and edit evaluations for any Managed Users.

The Add/Edit Users, Delete Users, and Change System Settings functions together replace Administer Users function in CallRex 4.0.