This section outlines the main steps you must perform to set up CallRex so that you cam view call activity.
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If you have not yet installed CallRex Call Recording. do so according to the instructions in the CallRex Call Recording Installation Guide. |
To start CallRex:
From the computer running the CallRex Data Service, open a web browser and access the URL http://localhost/CallRex/default.htm. The CallRex login page is displayed.
Enter your Username and Password, and then click Login. The defaults are both "admin". The CallRex interface is displayed. If this is the first time you logged into CallRex, the Licensing page is displayed. You must license CallRex before you can continue.
CallRex must be licensed for you to be able to use it. Obtain a license key and license CallRex.
You must specify the type of PBX system(s) that your telephone system includes so that the CallRex Call Recording service(s) can recognize the packet structure and capture the call data.
To record or monitor a telephone call, you must first add the details of the User involved in the call. Each User must be assigned a Security profile. When you add a User you can also assign them a User license.
Call Recording Profiles define what calls are recorded and when they are recorded. When you add a new User with an unlimited Call Recording license, they are automatically assigned to the default Call Recording Profile. You can assign them to a different Call Recording Profile.
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Users with On-demand Call Recording licenses are not assigned to a Call Recording Profile. When you assign a User an On-demand Call Recording license their Call Recording Profile assignment is removed. |
After verifying that the User is configured correctly, CallRex will begin recording their calls, which you can replay. Alternatively, you can record or monitor the calls in real-time.
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