Configuring Services

To configure a service:

In the navigation pane, select Administration > Services. The Services page is displayed. This lists the CallRex services that are running, and summarizes the following information about each:
- Service Type - the type of service.
- Host - the hostname of the network device hosting the service.
- PBX Type - the manufacturer, protocol, or programming interface of your switch, so that CallRex can recognize the packet structure of the call data you want to collect.
- Local Storage Location - the folder on the local server in which to store the call records.
- Remote Storage Location - the UNC path of the remote system to which to copy call records.
- Last Contact Time - the time that the Data Service last received a notification from this service. If more than a specified period elapses since the Data Service was last contacted, this time is displayed in red to indicate that there may be a problem with the service or the network connection to it.
Select the service to configure and click Edit. The <service type> <host address> page is displayed.
As required, edit the data:
- PBX type.
- Address override - this IP address is used when the Host address is not directly reachable. Leave this blank if you do not need an override address.
- PBX IP Address.
- Secondary Endpoint Subnet (only available if the PBX type is Cisco SCCP, which allows two device endpoints per extension) - enter the subnet used by the secondary endpoint.
- Local Storage Location.
- Notify when drive is [] % full - when the local storage drive is this percentage full, send an e-mail notification to the designated address.
- Transfer files to a remote storage location - check this box to enable the transfer to call record files to the remote store.
  - Remote Storage Location.
  - User name and Password - the User name and password for accessing the data in the remote store. The User name must be entered as: Domain\Username or WorkgroupMachineName\Username.
  - Transfer immediately after recording - check this box to transfer data from the local store to the remote store as soon as it is recorded. Otherwise de-select the check-box and specify a Start time to begin transferring data and the day(s) of the week on which to transfer the data. You can assign a non-zero value to Only transfer files older than [] days to prevent files younger than that from being transferred.
Click Save to save the settings for the service.