Adding a Flag

To add a flag:

1. In the navigation bar, select Administration > Flags. The Flags page is displayed.

2. Select the Manager who requires the flag.

3. Below the Defined flags list, click Add.

4. Enter a Flag Name. The User Defined Values check-box is selected by default. When it is selected, the User flagging a call can manually enter the flag's text value.

5. If you are creating a user-defined flag, proceed to step 6. To define the flag values available to your Managed Users:

   1. Uncheck User Defined Values.

   2. In the Pre-defined values list, select Add New Value Here and enter a value.

6. Click Save.

To enter another pre-defined value, repeat steps 5 and 6.

See Also:

Viewing a Flag

Editing a Flag

Deleting a Flag

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