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The instructions in this section assume that you have Computer Recording installed, and Users licensed to use it. |
You can use CallRex Computer Recording to:
Monitor User computer activity (view it in real-time).
Automatically make video recordings of a User's computer desktop while they are engaged in phone calls. You can then retrieve and replay these recordings.
If you want to monitor or record a User's screen while they are involved in phone calls, you must first assign them to a Screen Recording Profile.
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You can monitor more than one computer at a time, but the number is limited by your computer's processing power. |
To monitor a User's computer in real-time:
In the navigation bar,
click Computer Recording > Real-time
Activity. The Real-time View page is displayed, which lists the Users
who have a Computer Recording License, and summarizes the following
information about each:
Column |
Description |
First Name |
The User's first name. |
Last Name |
The User's last name. |
Extension |
The User's extension number. |
Agent ID |
The User's telephone agent ID. |
Windows User Name |
The User's windows username. |
Computer Name |
The name of the User's computer. |
Login Time |
The time that the User last logged in. |
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Note |
You can hide or display columns by right-clicking the list and, in the menu, selecting/deselecting the corresponding check-boxes
The list is a snapshot summary of the User's computer activity and does not update in real-time. To view more up-to-date activity, click Refresh.
If required, apply filters to reduce the list.
Select a logged in User.
In the action bar, click Monitor. The CallRex Computer Monitoring window is displayed. This window contains a live view of the User computer you selected. Only computer's primary screen is shown if it has multiple monitors. You can use the standard window controls to minimize, maximize or close this window.
To stop monitoring a computer, close its CallRex Computer Monitoring window.
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