To add or remove users from a Call Recording Profile:
Create or Edit a Call Recording Profile. The Call Recording Profile page is displayed.
In the action bar, click
Edit Members.
If you are creating a Call Recording Profile, you must save the profile to make Edit Members active. The <profile> Membership page is displayed; it consists of a list of Profile Members and a list of Profile Non-Members. Use the Department and Location filters to restrict the lists as requires. |
Users assigned an On-demand Call Recording license are not shown in these lists. |
Use standard windows methods to select one or more Users in the Profile Non-Members list and then click the << button to make them Profile Members. To remove Users from the Profile Members list, select them and click the >> button.
Call Recording Profiles - Adding, Deleting, and Configuring
Creating Call Recording Profiles
Setting the Default Call Recording Profile
Editing Call Recording Profiles
Deleting Call Recording Profiles
Defining Call Recording Criteria
Defining Call Retention Settings
Defining a Call Recording Schedule
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