Call Recording EnghouseAI Settings

The EnghouseAI feature in QMS allows for recording summaries of some text-based media types to be automatically produced, and also for the media to be automatically measured against a set of criteria defined in a Scorecard and an Evaluation created based on an incoming media and its compliance with the metrics defined in the Scorecard.

These features are now configured in separate Batch AI Profiles. You may select one Batch AI Profile to apply to a call recording profile.

To remove a Batch AI Profile from a call recording profile, select the empty batch profile and save the call recording profile.

Selecting a Batch AI Profile on a call recording profile requires that call transcription has been enabled on the profile and that the Transcription service in the installation is the Enghouse Transcription Speech-to-Text Service.