New in this Release

Modifications

This Enghouse Interactive Quality Management Suite release contains the following new and updated features and functionality. Please note that if you are upgrading from a version prior to QMS 8.2, you will be required to apply a new license key before the software will operate.

New Features

• Added support for Content Analyzers

Integration Enhancements

• Added support for Transcription Addwords

• Added support for Nuance Domain Language Model (Domain LM) for Transcriptions

PBX Integrations

• • Added support for Ring Central call recording

Client Enhancements

• Removed the client restrictions for QMS users with Concurrent licenses

Documentation Enhancements

• Added Ring Central Integration Guide

Additional Enhancements

• Added separate Database Timeouts for each DataService WCF Service