On Demand Transcription Settings

On Demand Transcription Settings allows on demand transcription to be performed on previously un-transcribed recordings. This feature is only available if your QMS system is integrated with the Nuance Transcription Engine (NTE). To configure the NTE refer to Editing Media Processing Services.

To configure on demand transcription complete the following steps:

  1. Click the Enable Transcription checkbox.
  2. Specify the Transcription Operating Mode which allows you to set a preference for speed vs. accuracy.

Accurate – Processing time is 1x real time. A 9-minute recording will take 9 minutes to transcribe. This is the most accurate setting. Consumable licensing will use 9 minutes of licenses.

Fast – Processing time is 3x real time. A 9-minute recording will take 3 minutes to transcribe. This is slightly less accurate but will receive the response quicker. Consumable licensing will use 3 minutes of license.

Warp – Processing time is 10x real time. A 9-minute recording will take less than a minute to transcribe. This is the least accurate but fastest response. Consumable license will use 1 minute of licensing.

See also:

General Settings

On Demand Call Transcription

Transcription Add Words Setting

Transcription Domain Language Model Settings

Call Recording Transcription Settings