WinPcap 4.1.3 or Npcap 1.79 OEM Installation

WinPcap or Npcap is a prerequisite for the Call Recording Service. Npcap is now the default installation option and is installed automatically. Npcap licensing is covered by an OEM agreement between Enghouse and Npcap. In both cases the install is very simple and only requires clicking through the windows using the default settings. Make sure to leave Install NPcap in WinPcap API-compatible Mode checked.

 

 

Older versions of QMS installed WinPcap 4.1.3. The WinPcap software is redistributable, but the license requires that the install is not silent. Make sure to leave Automatically start the WinPcap driver at boot time checked. If using QMS version 8.1 or later, it is recommended to uninstall WinPcap and install NPcap instead when upgrading.