Quality Management Suite Components

A Quality Management Suite installation consists of two major components, the Quality Management Client and the Call Recording Server.

Quality Management Client Software

The Quality Management Client software is installed into an internet information services (IIS) website on the same server as the Data Service. A user can run the Quality Management Client by connecting to this website via a supported web browser. There is no additional software that needs to be installed on the user’s computer.

The following web browsers are supported:

Operating System

Microsoft Edge

Opera

Chrome

Firefox
Windows 11 Professional a a a a
Windows 10 Professional a a a a
Windows Server 2022 a a a a
Windows Server 2019 a a a a
Windows Server 2016 a a a a
Windows Server 2012 R2 a a a a
Windows Server 2012 r a a a

Quality Management Server Software

The following components are part of the Quality Management Server:

  • The Data Service is a central service that manages SQL database access client connections.
  • The QMS Database is maintained by the Data Service and supports Microsoft SQL Server 2012, 2014, 2016, 2017 or 2019. The installer can also install and use Microsoft SQL Express 2019 for use as the database server. The database server can be either local or remote and the connection can use Integrated Windows Authentication or standard SQL Authentication.
  • The Call Recording Service can be installed on the same server as the Data Service, and it is typically installed at remote sites that also require call recording.

The following server operating systems are supported if using the default database engine (SQL Server Express 2019) which only supports 64 bit system

  • Windows Server 2022 (with Desktop Experience bundled)
  • Windows Server 2019 (with Desktop Experience bundled)
  • Windows Server 2016 (with Desktop Experience bundled)
  • Windows 11
  • Windows 10 x64

If using an earlier SQL Server database or a remote database, these additional operating systems are also supported for hosting the data service.

  • Windows Server 2012 R2
  • Windows Server 2012

Non Server OS are supported (Windows 11 and 10), however are only recommended on a computer running the Data Service for single-server deployments with no more than five connections.