Service Logs

Quality Management maintains log files that are used by Technical Support to troubleshoot your Quality Management installation.

In Windows 7, Vista, 2008, and 2012 the log location by default is C:\ProgramData\CallRex\Logs.

The level of detail included in the log files can be changed through the Quality Management Suite Host Configuration tool, located on the main QMS Server and any Data Collectors.

To manage log files, complete the following steps.

1. Log into the server or Data Collector as an administrator.

2. Open Windows Explorer and navigate to the Quality Management Suite installation folder.

3. Double-click on CrConfig.exe or if the file extensions are hidden, CRConfig. A panel displays.
   

   It is recommended that you do not make any changes to the Adapters section, unless instructed by QMS Support.

4. In the Logging section, there are three drop-down boxes to set logging levels for the Data Service, Call Recording Service, and Call Conversion service respectively.

5. Select the desired logging level for each option.

6. Set the desired number of days to retain log files.

7. Click Save.

8. Click Exit to close the window.

9. Restart all QMS services to enable the changes.

See Also:

Audit Logs