On Demand Transcription Settings

On Demand Transcription Settings allows on demand transcription to be performed on previously un-transcribed recordings. This feature is only available if your QMS system is integrated with the Nuance Transcription Engine (NTE). To configure the NTE refer to Editing Media Processing Services.

To configure on demand transcription complete the following steps:

1. Click the Enable Transcription checkbox.
2. Specify the Transcription Operating Mode which allows you to set a preference for speed vs. accuracy.

See also:

General Settings

On Demand Call Transcription

Call Recording Transcription Settings