Call Recording Format

Users with the Change System Settings permission in their Security Profile can edit the call recording format settings.

To edit the call recording format settings click the navigation icon and then click the General link from the administration sub-menu. The General tab displays. To edit the call recording format settings, complete the following fields of the Call Recording Format section.

  1. Select one of the two recording formats supported
    1. MP3

      2. Setting the Call Recording Format to MP3 will configure all QMS recorders to store audio recordings in MP3 format going forward, existing Opus recordings will remain unchanged. Use this format if you will have users accessing the QMS client with web browsers that do not support the Opus codec, for example: Internet Explorer 11. Note: Using MP3 as a storage format will result in larger file sizes than the Opus format.

    2. OPUS

      3. Setting the Call Recording Format to Opus will configure all QMS recorders to store audio recordings in Opus format going forward, existing MP3 recordings will remain unchanged. Use this format if all users accessing the QMS client will be using web browsers that support Opus, for example: Google Chrome and Firefox.

  2. Click the Save button to save the settings.

See also:

General Settings