Contact Center Integration

Integration with another Enghouse Interactive Contact Center product can now be enabled via the QMS administration client.

To enable Contact Center Integration click the navigation icon and then click the General link from the administration sub-menu. The General tab displays. To enable Contact Center Integration, complete the following fields of the Contact Center Integration section.

Click the Enable Contact Center Integration field.
Select the Contact Center Product. This will determine which set of System Flags are loaded into the QMS database.
Optional click the Enable Hot-Desking Support if required. This option will allow Agent and Device user types to be configured in QMS.
Click the Save button to save the settings.