Assigning Licenses to Users

Managers who wish to perform Agent Evaluation require an Agent Evaluation License, and should also be assigned to a Security Profile that has the Create Scorecard and Create Evaluation permissions. Without these, the manager will not be able to access the Agent Evaluation Scorecards and Evaluations pages. By default, the Manager and Administrator Security Profiles contain these permissions.

See Also:

Adding Scorecards

Creating an Evaluation