New in this Release
The following are changes and enhancements related to the client in 8.0. For a full list of changes affecting the whole suite refer to the Quality Management Suite 8.0 Release Notes.
Integration Enhancements
- Support for Avaya IPO CTIWebService recording solution.
- Support for SipRec on AudioCodes SBC.
- Support for SipRec on Ribbon (Sonus) SBC.
- Support for recording file retrieval via REST API
- Support for SQL Server 2019.
Performance and Scalability
- Improved audio conversion logic to reduce the chance of having out-of-sync audio in recordings.
- Added transcription request throttling to avoid overwhelming NTE server.
Security
- Secured internal-only services
- Added the option to secure Live Monitoring requests
- Added authentication and authorization for Client Service
Client Enhancements
- Added word counting feature for text-based media
- Added alerting feature that can trigger alert notifications according to defined criteria.
- Added scorecard set support to allow combining multiple scorecards into one
- Removed the concept of Supervisor license.
- Added new QMS Configuration Tool to manage service configuration.
- Added access control configuration for REST API
- Added Email field for QMS users
- Allow non-recorded users to be evaluated.
- Allow multiple recordings to be selected when doing on-demand transcription.
- Allow full text searches and evaluation searches to be saved.
- Allow selected users to be saved in saved searches
- Improved user import response to allow one to identify users that are failed to be imported.
- Improved Upgrader to notify users when there are database-related errors during an upgrade.
- NTE language selection improvement to make it compatible with the new version of NTE.
- Added speaker identification for transcription
- Added Recording Service, Security Profile, and Email columns to User table.
- Added Version column to Service table to show the version of each QMS service.
- Show recording metadata for recordings in an evaluation form
- Simplified NTE server call-back configuration in QMS
Others
- Allow enabling/disabling logging for QMS services without service restart.