New in this Release

The following are changes and enhancements related to the client in 8.0. For a full list of changes affecting the whole suite refer to the Quality Management Suite 8.0 Release Notes.

Integration Enhancements

  • Support for Avaya IPO CTIWebService recording solution.
  • Support for SipRec on AudioCodes SBC.
  • Support for SipRec on Ribbon (Sonus) SBC.
  • Support for recording file retrieval via REST API
  • Support for SQL Server 2019.

Performance and Scalability

  • Improved audio conversion logic to reduce the chance of having out-of-sync audio in recordings.
  • Added transcription request throttling to avoid overwhelming NTE server.

Security

  • Secured internal-only services
  • Added the option to secure Live Monitoring requests
  • Added authentication and authorization for Client Service

Client Enhancements

  • Added word counting feature for text-based media
  • Added alerting feature that can trigger alert notifications according to defined criteria.
  • Added scorecard set support to allow combining multiple scorecards into one
  • Removed the concept of Supervisor license.
  • Added new QMS Configuration Tool to manage service configuration.
  • Added access control configuration for REST API
  • Added Email field for QMS users
  • Allow non-recorded users to be evaluated.
  • Allow multiple recordings to be selected when doing on-demand transcription.
  • Allow full text searches and evaluation searches to be saved.
  • Allow selected users to be saved in saved searches
  • Improved user import response to allow one to identify users that are failed to be imported.
  • Improved Upgrader to notify users when there are database-related errors during an upgrade.
  • NTE language selection improvement to make it compatible with the new version of NTE.
  • Added speaker identification for transcription
  • Added Recording Service, Security Profile, and Email columns to User table.
  • Added Version column to Service table to show the version of each QMS service.
  • Show recording metadata for recordings in an evaluation form
  • Simplified NTE server call-back configuration in QMS

Others

  • Allow enabling/disabling logging for QMS services without service restart.