Exporting Recorded Calls

You can export a recorded call as a standard .WAV file and save it on your computer. This allows you to listen to the call even when you are not logged on to the Quality Management Client. The file can be played on any standard media player. You cannot export multiple calls.

To export the audio of a recorded call, complete the following steps:

1. View recorded calls and select the one to export.

2. In the list Actions bar, click the Export Audio button. The Save As window displays.

3. Browse to the required folder, enter a file name, and click OK to save the file.

See Also:

Replaying Recorded Calls

Flagging Recorded Calls

Deleting Recorded Calls

Exporting Recording Chain Segments

Exporting Search Results

Exporting Screen Recordings to Files