View the Call Recording Audit Log

The Call Recording Audit Log can be viewed only by Users with the Change System Settings permission set in their Security Profile.

To view the Call Recording Audit Log, complete the following steps.

1. Log into the QMS Client.

2. Click Administration > Search Audit Log. The Search Audit Log pane displays. This pane contains:

3. Select one or more Users. If you select no Users, the records for all the Users display.

4. Set the Filters.

5. Set the Search Criteria:

   • Date - the event date and time. Select one of the following:
     • Any - select this to show all events, without any date or time restrictions
     • Last [] days - select this and enter the number of days of event data to display, counting back from present day. Enter an integer in the range 0 to 10000, with 0 representing the current day
     • Range - select this to define a date/time range. Then define From and To dates and times.
   • Action Type - the type of auditable action. You can display either one type of action or all actions.

The audit log entries that satisfy the search criteria display.

Click the columns headings to sort the records and then toggle the sort order. You can export the displayed records to a CSV file that is viewable in Excel. To do this click Export Search Results.

See Also:

Logging

Audit Log Records

View the Screen Recording Audit Log

Service Logs