Installing ShoreTel Remote Server

To install ShoreTel Remote Server, complete the following steps.

1. On the Quality Management Server, go to http://<ShoreWare Director IP>/ShoreWareDirector/remote install, and click the link to download the remote server.

2. Make sure that the Network cards TCP/IP is disabled on the sniffer/capture card.

3. Make sure that the requirements of the DVS are met. You may need to install IIS, FTP, .NET, ASP, and STMP from your Windows installation disk using Add/Remove programs. For details of server requirements, see the ShoreTel Planning and Installation Guide.

4. Go to http://ShoreWareDirector and log in to the ShoreWare Director with administrative rights.

5. Install the ShoreTel Application Server with default values.

6. Go to Administration > Application Servers.

7. Under Add a new application server at site, select Headquarters and click Go.

8. Enter a name (Quality Management or Data Collector, as appropriate) followed by the Host IP Address (the Messaging Channel IP address of the Quality Management Server).

9. Accept the defaults for Voice Mail, Auto Attendant, and Voice Mail Interface Mode.

10. De-select the Allow Voice Mailboxes check box.

11. Click the Save button.

12. Reboot the Server.

13. In the ShoreWare Director click Administration > Call Control > Codec Lists, then select New and make a custom codec list called Quality Management, and add the following codecs:

    • G729/8000

    • G722/16000

    • PCMU/8000

    • PCMA/8000

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